Privacy Policy
YES Uniwork — Professional Home Services
Last updated: October 23, 2026
YES Uniwork ("we", "our", or "us") operates the YES Uniwork mobile application and website at yesuniwork.com. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect the following information when you use our app or website:
- Account details: your name, mobile number, optional email address, and a 6-digit PIN you choose.
- Location: your device's precise location, only while you use the app and only when you ask it to detect your location (for example to fill in your service address or check service coverage). We never collect location in the background.
- Addresses: service addresses you save for bookings.
- Bookings and plans: services booked, dates and times, car-care plans, and booking history.
- Photos you choose: photos you take or pick for the Uni-AI Assistant, chat attachments, and booking reports. The camera is also used to scan YES Uniwork vehicle QR tags; scanned images are not stored.
- Vehicle safety tags: vehicle details such as the number plate, and messages exchanged with people who scan your tag.
- Device information: device type, operating system and app version, for technical support.
2. How We Use Your Information
- To process and manage your service bookings.
- To connect you with verified service professionals in your area.
- To send booking confirmations, status updates, and service reminders.
- To improve our app features and customer experience.
- To respond to your support requests.
3. Location Data
We use your location only while the app is open and only when you choose to use it. To turn coordinates into a readable address, the app sends them to the OpenStreetMap Nominatim service, and maps in the app load tiles from OpenStreetMap. We do not track your location in the background, and you can turn location permission off at any time in your device settings.
4. Data Sharing
We do not sell your personal data. We share limited information only with:
- Service professionals: your name, mobile number and service address go to the technician assigned to your booking.
- Map and address services: OpenStreetMap (Nominatim and map tiles) receives location coordinates to show maps and look up addresses, and the India Post PIN-code service (api.postalpincode.in) receives PIN codes you enter.
- SMS provider: your mobile number, to send one-time passwords when you choose OTP sign-in.
- AI assistant: photos you submit to the Uni-AI Assistant are processed on our own servers to suggest a likely fault; they are not sent to other companies.
- People who scan your vehicle tag: they see only the messages you send them, never your mobile number.
- Payment processors: if applicable, for processing payments securely.
- Legal authorities: only when required by law.
5. Data Security
We use industry-standard security measures to protect your data, including HTTPS encryption for all data transmission. Your account is protected by authentication tokens. We retain your data only as long as necessary to provide our services.
6. Your Rights and Account Deletion
- You can ask for a copy of the personal data we hold about you.
- Delete your account in the app: Profile → Delete account. This deletes your profile, saved addresses, vehicles and tags, chat messages and uploaded photos, and cancels upcoming bookings.
- Delete your account without the app: follow the steps at yesuniwork.com/delete-account.php.
- Invoices for completed bookings are kept only as long as tax and accounting law requires.
- You can report and block anyone who misuses the vehicle-tag chat from the chat's menu.
- You can turn off location, camera and photo permissions at any time in your device settings.
7. Children's Privacy
YES Uniwork is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of the app after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@yesuniwork.com
- Phone: +91 87006 84656
- Website: https://yesuniwork.com